Terms of service

Terms of Service

The following Terms of Service govern the relationship between you (the "Customer") and [your store name] ("Us") regarding orders placed using the Cash on Delivery (Cash on Delivery) model.

Definition of Cash on Delivery

The term "Cash on Delivery" refers to the business model where the Customer pays for the product or service upon receipt.

Customer Responsibilities

The Customer must be present and available at the address provided to receive the product and make the corresponding payment. Failure to be available after certain delivery attempts may result in additional charges or cancellation of the order.

Cash on Delivery Payment Methods

We only accept cash. It is the Customer's responsibility to have the exact amount to make the payment.

Non-payment

If the Customer does not make payment or does not have the exact amount, the product will be returned and an additional charge for shipping and handling will be incurred.

Return Policy

Once payment has been made and the product has been received, the Customer may request a return within 7 days, provided that the product is in the same condition as when it was delivered. Return shipping costs will be borne by the Customer.

Limitation of Liability

We are not responsible for non-delivery of the product due to problems with the courier service or the Customer's unavailability, except in cases of proven negligence on our part.

Contact Information

For any questions or problems related to delivery or payment, the Customer may contact us through our Contact page.

Order Changes

If the Customer wishes to modify their order after placing it but before it has been shipped, they must contact us as soon as possible. Once the order has been shipped, changes cannot be made. Additional charges may be incurred if there are substantial changes to the order before it is shipped.

Delivery Times

The average delivery time is 2 to 7 business days, depending on the city from which you place your order. We are not responsible for non-delivery of the product due to problems with the courier service or the Customer's unavailability, except in cases of proven negligence on our part.

Courier Information

The courier making the delivery will clearly identify themselves as a courier associated with our store. For security reasons, we recommend that our customers only receive products if the courier properly identifies themselves.